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ISO 9001 Consultancy

Quality Management Systems

ISO 9001 is an international standard that specifies the requirements for a Quality Management System (QMS). It is applicable to organizations of all sizes and industries, providing a framework for consistent quality management and continuous improvement. ISO 9001 focuses on enhancing customer satisfaction through the effective application of the system, including processes for improving quality and ensuring conformity with customer and regulatory requirements. The standard emphasizes risk-based thinking, process optimization, and the involvement of top management to drive quality objectives across the organization.

Key Elements of ISO 9001

Process Approach

ISO 9001 emphasizes a process-based approach to quality management, focusing on understanding and improving the interactions between various processes within an organization.

Customer Focus​

The standard places a strong emphasis on understanding and meeting customer requirements, thereby enhancing customer satisfaction and loyalty.

Leadership Involvement

ISO 9001 requires top management to demonstrate leadership and commitment to the QMS by actively promoting its adoption and ensuring its effectiveness.

Risk-Based Thinking

Organizations are required to identify and address risks and opportunities that could affect the conformity of products and services and the ability to enhance customer satisfaction.

Continual Improvement

ISO 9001 promotes a culture of continual improvement, encouraging organizations to regularly review and enhance their processes and systems.

Benefits of ISO 9001 Certification

Enhanced Efficiency

Implementing ISO 9001 helps organizations streamline their processes, reduce waste, and improve overall efficiency.

Improved Customer Satisfaction

By consistently delivering products and services that meet customer requirements, organizations can enhance customer satisfaction and loyalty.

Increase Market Opportunities

ISO 9001 certification is globally recognized and can open doors to new markets and business opportunities.

Greater Employee Engagement

Involving employees in the QMS implementation fosters a sense of ownership and commitment, leading to increased engagement and productivity.

Better Decision-Making

ISO 9001 provides a structured framework for decision-making based on data and analysis, leading to informed and effective decisions.

ISO 9001 Certification Is Not an Expense

Some businesses consider ISO 9001 certification as an expense. If you go for the lowest cost option and an off the shelf “cut and paste” solution, then that is all your QMS will be, an expense. You are right in getting comparable quotes on ISO 9001 consultants to get a competitive cost on implementing your quality management system. However, if only looking at the price and the lowest cost, you are likely end up with a quality consultant who are new to the market and don’t have the right experience. ISO 9001 certification is an investment in your business. A properly designed ISO system will more than pay for itself both financially and through customers satisfaction. Using Miraqle as a partner is a wise investment.

How Can We Help

At Miraqle we believe in keeping it simple when it comes to achieving ISO certification and our ISO consultants will guide you through the process step by step.

Initial Assessment and Understanding

Meet with business leaders and their team to understand their business goals, current practices, and desired ISO standards. Identify the organization's needs, expectations, and specific requirements.

Customization And Planning

Develop a tailored plan based on the initial assessment to meet the organization's specific needs and objectives. Determine the ISO implementation scope, considering departments, timeframes, and resources. Collaborate with your team to establish an implementation schedule and timelines,

Gap Analysis And System Establishment

Conduct a gap analysis of existing processes and systems to identify gaps between current state and ISO compliance. Develop a comprehensive documentation frame work aligned with ISO standards and tailored to the organization's specific needs. Support your team in creating or revising policies and procedures to address identified gaps.

Training And Implementation

Collaborate with the organization's team to implement identified changes and improvements from the gap analysis. Provide training to raise ISO standards awareness, emphasize compliance importance, and educate employees on new processes. Support the organization's team in implementing effective internal audit program to monitor progress and ensure ongoing compliance.

Pre-Certification And Audit Support

Conduct pre-certification audits to assess the organization's ISO readiness. Carry out improvements and corrective actions, where required. Assist in selecting a reputable certification body and guide preparation for the certification audit. Provide post-certification audit support and helping the organization demonstrate compliance.

Continual Improvement And Follow-Up​

Foster a culture of continual improvement by monitoring ISO implementation effectiveness. Conduct periodic reviews and audits to identify areas for refinement and ensure ongoing ISO compliance. Offer ongoing support for post-certification challenges and ISO certification maintenance.

Let’s work together

Get in touch today and receive a complimentary consultation.

Email

info@miraqle.co

Phone

6011 5427 2337

100% HRDCorp Claimable.

We are a registered HRDCorp training provider, all of our certification training is claimable under HRDCorp SBL Khas scheme.

Human Resource Development Corporation (HRDCORP), or previously known as Human Resource Development Fund (HRDF) is an agency under the purview of the Ministry of Human Resources Malaysia governed by the Pembangunan Sumber Manusia Berhad Act 2001 (PSMB Act 2001).

All registered employers with HRDCorp and have paid the levy for the first month of registration are liable to apply for the training grant, subjected to the existing rate of financial assistance and terms and conditions.

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